IT application form

Welcome

The logo of ILGA World is a globe divided into 6 parts, representing our 6 regions, each of them with a different colour of the Pride flag

ILGA World seeks an IT Support Intern

Duration: 6 months

Start of the internship: August 2021

Deadline for applications: Friday 9 July 2021 at 16:00 Central European Summer Time

This call is an exciting opportunity to join ILGA World, the global LGBTI membership-based organisation with more than 1,700 member organisations in over 160 countries. Anyone with dedication to - and experience regarding – human rights of and social justice for persons of diverse sexual orientations, gender identities, gender expressions and sex characteristics who meets the requirements set out below is welcome to apply.

The internship is an excellent opportunity for somebody interested in human rights and LGBTI issues and wants to gain IT-related work experience within an international human rights organisation that represents LGBTI organisations, communities, and movements on a global stage. It is aimed at LGBTI persons who are current IT or technology students or at an early stage of their career in technology.

The internship is six months long and will start in August 2021. The internship is virtual, and the intern can be based anywhere with a stable internet connection. The exact working hours and dates can be flexible, but a candidate should be available to work up to a full-time basis (30-37.5 hours/week). The intern receives a financial compensation of CHF 750 per month.

The intern will provide assistance to ILGA World’s staff, interns and the board. They will mainly work with and report to J. Andrew Baker, Coordinator, Donor Relations, MEL & IT.

The application should be completed in English. Interviews will also be conducted in English (though other declared language skills may be tested).

We recommend preparing your answers in advance before you start filling the below form out. In order to prevent the form session expiring and you losing your work, we suggest downloading this form in a Word document format and filling it out offline (especially open-ended questions) and then coming back to the below form and pasting the answers. DO NOT send your application form in a Word document format, as it will not be evaluated this way. You need to fill out the below form with your prepared answers.
We also recommend filling out the below form on a computer (instead of a smartphone) if possible.

INSTRUCTIONS

Important Please read the Internship Conditions and Job description sections below and then fill out the application form.

KEY DATES

24 June 2021 Call for candidates

9 July 2021 (16:00 CEST) Deadline for applications

Before 16 July 2021, shortlisted candidates notified of the results

16 July 2021 Written/Technology Application task is sent

23 July 2021 Deadline for the written task

26- 30 July 2021 Interviews with shortlisted candidates

Early August 2021 Notification of selected and not selected candidates from shortlist

August 2021 Successful candidate takes up the position

QUESTIONS
Please direct any question to [email protected].

Internship Conditions

The internships are virtual; no relocation to Geneva is expected or supported by ILGA World
The internship is six months long and will start in August 2021. The exact working hours and dates can be flexible, but a candidate should be available to work up to a full-time basis (30-37.5 hours/week).
The intern will receive a compensation of CHF 750 per month for the duration of the internship
The successful intern will have opportunities to work with the staff of ILGA World and to support the digital security of LGBTI activists around the globe.
Due recognition in publications and activities which the interns have contributed to will be given.

Job description

General tasks and requirements for all ILGA World internships

demonstrate clear commitment and enthusiasm for organisational values, goals and policies, including those related to equality
have experience (paid or unpaid) in supporting NGOs (especially within the LGBTI Sector) with IT tasks
be well organised, motivated and able to work remotely;
have a good internet connection during the internship;
have a very good level of written and spoken English;

and preferably should also:

speak and write in another UN language at a good level, preferably Spanish

Specifics for the IT Support Internship

The successful candidate must:

be a recent graduate of a business, communications or technology-related program, or a current undergrad or graduate student
have proficiency in computer applications and software, including macOS, Office 365 services, SharePoint, VPNs, and other software that support digital security and hygiene
be able to write and speak with staff, other interns (and sometimes board members) in English
demonstrate multicultural and LGBTI-specific sensitivity
have the capacity to work in a team and autonomously; ability to follow-up on time and multitask; be able to manage their own time and meet internal deadlines
be organised and have high attention to detail
have a proactive and enthusiastic approach
have good interpersonal skills and a customer-oriented attitude

The successful candidate will be expected to perform the following tasks:

Assisting with responding to IT-related inquiries from staff, interns and other users, including sourcing effective resolutions to issues and problems
Contribute to ILGA World’s technology and participate in policy, procedure, and standards development.
Support the Identification, monitoring and reporting of system issues, and test resolution of those issues
Monitor antivirus, VPN and other digital hygiene software and updates
Support the maintenance of backup systems and procedures to ensure data security.
Assist in maintaining inventory records and documentation for equipment.
Research and evaluate products to assist in the selection and purchase of equipment and software for ILGA World
Aid internal users in determining appropriate software solutions to meet needs.
Develop and provide user training for software and hardware in collaboration with the Coordinator of Donor Relations, MEL & IT.
Provide technical support for staff when required
Perform other duties/projects as assigned.

Equal Opportunities

ILGA World is an Equal Opportunities Employer

ILGA World is an Equal Opportunities Employer.

ILGA World is committed to social justice, regardless of any individual or group characteristics, including gender identity, gender expression, sexual orientation, sex characteristics, race, age, disability, ability, economic status, national origin, religion, ethnicity, and historical, cultural and geographic experiences, nonetheless recognising the unique challenges faced by individuals with each of these characteristics and by those with intersecting identities.

We offer fair treatment to all current and potential employees, interns and contractors and aim to ensure that all such individuals receive equal treatment (including access to employment, training and opportunities for promotion, as relevant) regardless of any personal attribute as listed above.

ILGA World promotes gender and equality mainstreaming and it actively promotes equality in all policies and actions. All applications will be treated with the strictest confidence.

Lesbian and bisexual women, intersex persons, trans and gender-non-binary persons, and persons from the Global South are especially encouraged to apply. Only qualified candidates will be contacted.

If more than one applicant is considered to be equally qualified for the position, priority will be given to applicants coming from marginalised and/or underrepresented groups.

Applicant

First Name(s)

Last Name(s)

Phone Number

Please include a country code e.g. 0041

Country/Countries of Citizenship

Street Address

City

Postal Code

Country

Languages

English level

Spanish level

French level

Other language- please specify

If you know more than one other language, you can add it in Additional Information at the end of this form.

Other language level

Education

In this section you can include information about your further/higher education/other training

Highest degree

School/College/University

Field/Subject

(if applicable) Second/other degree: School/College/University

Second degree: Field/Subject

Other Degrees and courses or training certificates you want to mention

You can put up to 3 other degrees/courses/trainings.

Additional fields will open once you finish completing previous field.

School/Course/Training Supplier/Entity 1

Training/Subject/Course Title 1

School/Course/Training Supplier/Entity 2

Training/Subject/Course Title 2

School/Course/Training Supplier/Entity 3

Training/Subject/Course Title 3

Professional experience

Please list any relevant work, internship or volunteer experience. You can list up to five experiences below. Please start with the most recent one.

Additional fields will open once you finish completing previous field.

Employer 1

Your title and role description

Start of the position (month.year)

Day

Month

Year

End of the position (month.year)

Day

Month

Year

Employer 2

Your title and role description

Start of the position (month.year)

Day

Month

Year

End of the position (month.year)

Day

Month

Year

Employer 3

Your title and role description

Start of the position (month.year)

Day

Month

Year

End of the position (month.year)

Day

Month

Year

Employer 4

Your title and role description

Start of the position (month.year)

Day

Month

Year

End of the position (month.year)

Day

Month

Year

Employer 5

Your title and role description

Start of the position (month.year)

Day

Month

Year

End of the position (month.year)

Day

Month

Year

Voluntary work with Civil Society 1

If you are or have been active in civil society and/or do volunteer work, please specify this here. Additional fields will open once you finish completing previous field.

NGO/ Charity/ Group 1

Your title and role description

Start of activity (month.year)

Day

Month

Year

End of activity (month.year)

Day

Month

Year

NGO/ Charity/ Group 2

Your title and role description

Start of activity (month.year)

Day

Month

Year

End of activity (month.year)

Day

Month

Year

NGO/ Charity/ Group 3

Your title and role description

Start of activity (month.year)

Day

Month

Year

End of activity (month.year)

Day

Month

Year

Open-ended questions

> The following 6 questions ask you about your knowledge and experience in IT support and tasks for NGOs, especially within the LGBTI sector. They relate to some of the competencies that we consider are needed for the position.

>As your responses to these questions will be used to help assess your application, please take some time to think about your answers and present them in the format set out below. For each question, please provide an example that focuses on your own involvement in the task and tell us how you went about the task.

>Please do not simply list the tasks you have undertaken, as this does not tell us about your competencies in completing the task. Try to use a different example for each question, as a spread of responses gives us the most complete picture of you.

>Please limit your response to each question to a maximum of 200 words. Responses above 200 words will be penalised.

Q1. Reasons for applying

Q2. Diversity and experiences of marginalisation and exclusion

ILGA World values the diversity of all people and their communities across the globe. This positively influences how International NGOs and spaces better-reflect our world. At ILGA World we also seek to empower voices from communities that are marginalised or excluded. If your experience in life is one that brings different experiences of diversity and/or exclusion and/or marginalisation, please share how you would bring this perspective to the position.

Q3. Work with LGBTI organisations and movements

ILGA World is a LGBTI movement-led organisation, and working at ILGA World means engaging with LGBTI activists on a daily basis. Give an example, if any, on how have you worked/cooperated with LGBTI organisations and/or activists. If possible, please provide an IT-related example.

Q4. Your experience in procurement and analytical skills

The IT intern will be assisting in the procurement of new technologies, services and software to support the work of ILGA World and to improve digital hygiene.

Give examples from your previous experience where you've demonstrated similar skills and challenges that you've overcome doing those tasks.

Q5. Your experience in providing IT support to staff, volunteers and other individuals, especially Mac Users

Tell us about your current experience (from paid work, internships, studies or volunteer experience) in relation to providing IT supports.

ILGA World will be developing an IT Manual during the period of the Internship, and you will support its development. Provide the top 4 sections you believe must be included in the manual.

Q6. Working virtually

You will be expected to work from the distance (virtually). Have you had any experience working remotelt? If so, could you explain it and share 3 challenges that you faced during this time and how did you overcome them?

Additional Information

Please add information that is not included in the previous answers but you think it may be useful in explaining how you meet the requirements of this position.

Max. 200 words

Additional Information

References

Please indicate two references. Referees will not be contacted prior to the interview.

Reference 1

Name

Affiliation/Organisation

Position

Relation of the person to you

Email Address

Phone Number

Please include country code e.g. 0041

Reference 2

Name

Affiliation/Organisation

Position

Relation of the person to you

Email Address

Phone Number

Please include county code e.g. 0041

Internship Conditions

Internship Start date

The Internships will start in August 2021. Is that possible for you?

Yes

No. Please specify when you could start interning assuming you receive the offer prior to July 30, 2021

Internship Start date

Day

Month

Year

Confirmation that the information given is correct.

I declare that the information provided on this form is correct to the best of my knowledge and understand that any information submitted in connection with employment and subsequently found to be incorrect or deliberately misleading could lead to dismissal without notice.

Yes

If the answer is NO, your application cannot be accepted and will not be processed.

Your data will be stored according to our privacy policy, which you can consult here. We will not share your information with third parties without your consent.